At VSE Aviation, we are committed to consistently meeting and exceeding our customers’ expectations by providing service, quality, and reliability. Our promise is to have the parts you need when you need them, and to ship most orders the day they are placed. To deliver on these promises we invest heavily in our people, our systems and our inventory. Nothing makes us happier than hearing that a customer has been able to reduce the amount of inventory they carry after only a short time of working with us.
VSE Aviation honors all manufacturers’ warranties, and in most instances will replace any factory defective parts out of VSE Aviation stock at the time of the return. We ask customers to inspect purchases as soon as possible and to report any discrepancies (shortages, packaging, shelf life and/or certification issues) within thirty days of receipt.
For part discrepancies and/or rejections, please request a Return Material Authorization (RMA) from your sales person or send an email directly to RMArequest@APSCOMiami.com. Please include complete details on the reason for return along with any test/failure reports.
Credit will be issued upon receipt of the returned goods. Part returns involving ‘special orders’ or material that is not regularly carried in VSE Aviation inventory, and therefore ordered specifically to fill a customer purchase order, are subject to a minimum 25% restocking fee and require prior management approval.