Quality Policy
Air Parts & Supply Company is committed to excellence in quality
through our absolute focus on the customer. Our dedication to quality
is reflected in our relationships with customers and our suppliers.
Our quality initiatives are developed to ensure performance, reliability,
on-time delivery, and exceptional service. Visit the Testimonials
page on our web-site to read what some of our customers are saying.
Accreditations
Air Parts & Supply Company has established
a quality management system that is in compliance with the International
Quality System Standard ISO 9001:2000, and we participate in
the Federal Aviation Administrations Voluntary Distributor Accreditation
Program - AC 00-56A.
ISO 9001:2000 Certificate
Surveys
Many of our customers require that we complete an annual vendor audit questionnaire. We have developed a
Quality Survey Response document using common survey questions asked by a majority of our customers over the
years. This survey response provides a detailed description of our qualifications, capabilities, standards,
compliances, products and services. For your convenience, you can view or print the most current document by
clicking on one of the links below.
Quality Survey Response
Warranty Statement
We honor all manufacturer's warranties, and
in most instances will replace any factory defective parts out of
APSCO stock at the time of the return. We ask that customers inspect
their purchases within thirty days of receipt to ensure that all
parts and paperwork are in accordance with their requirements. In
the event that there is a nonconformance with the requirements as
set forth in the customer's purchase order, we will issue full credit
to the customer, upon receipt of the returned goods.
Return of special order parts are subject to a minimum 25% restocking fee and require prior management approval.
Return of special order parts are subject to a minimum 25% restocking fee and require prior management approval.